Related Service
1) Reliable After-Sales Team
Our service engineers and technical specialists are always ready to provide timely assistance and professional support.
2) Online Technical Service
Real-time video support is available to guide customers through equipment installation, operation, and maintenance.
3) Factory Visit & Live Demonstration
Customers can inspect our factory on-site or request a live video presentation of our production facilities.
4) Short Lead Time
With sufficient stock of standard models, we can respond quickly to urgent delivery requests.
5) Protective Export Packaging
Each machine is packed in a non-fumigation wooden case featuring secure buckle locks for safe transport.
FAQs
Q1. What is the Minimum Order Quantity and delivery time?
Minimum Order Quantity is 1 unit. Product delivery time ranges from 7 to 30 days depending on the specific product.
Q2. How is the full order tracked?
Buyers receive notification emails with photos, reports, or documents at each stage: technical communication, production, testing, packaging, document confirmation, transportation, customs clearance, shipping, installation assistance, and after-sales support.
Q3. Can the equipment be customized?
Yes, we accept OEM and ODM services and any special customization requirements. Our experienced technical engineers provide selection guidance or assist in designing custom models.
Q4. What does the sales service include?
Sales service includes responses to inquiries within 24 hours, selection guidance, optional component additions, detailed quotations, system configuration, and provision of all necessary installation documentation in electronic and paper formats.
Q5. What warranty do you provide?
All products undergo rigorous testing and come with a 12-month warranty from the bill of lading date. We provide free spare parts for quality issues during this period. After expiration, spare parts are charged at buyer's cost with continued technical support.
Cooperation Partners & Cases