Related Services
1) Comprehensive After-Sales Support
Our experienced service engineers and technical team provide fast, reliable assistance whenever you need it.
2) Remote Video Support
Professional online guidance is available for equipment operation, maintenance, troubleshooting, and repairs.
3) On-Site or Virtual Factory Tour
Explore our manufacturing facility through an in-person visit or a live video factory tour.
4) Immediate Shipment for Standard Models
Standard equipment is available from inventory, helping reduce lead times for urgent orders.
5) Strong Export Packaging
Non-fumigation wooden cases with secure buckle-lock construction provide excellent protection during international shipping.
FAQs
Q1: What is the Minimum Order Quantity (MOQ)?
Our minimum order quantity is 1 unit.
Q2: What is the product lead time?
The standard lead time is 7–30 days, depending on the specific product model and production schedule.
Q3: Can the equipment be customized?
Yes. We offer both OEM and ODM services and can accommodate a wide range of customized requirements. Our experienced engineering team will recommend the most suitable model or develop a tailor-made solution based on your application needs.
Q4: What does your sales service include?
We respond to all pricing and technical inquiries within 24 hours. Our experienced engineers provide professional support for equipment selection and customized system design. Optional installation components and auxiliary equipment are available according to customer requirements.
A detailed quotation together with the recommended system configuration will be provided before order confirmation. In addition, all required technical documentation, including electrical drawings and user manuals, will be supplied in both electronic and printed formats.
Q5: What warranty do you provide?
All products undergo strict quality inspections before shipment. ChunMu Refrigeration provides a 12-month warranty from the date of the Bill of Lading (B/L).
If any quality issue caused by manufacturing defects occurs during the warranty period, we will supply the required spare parts free of charge. After the warranty expires, spare parts are available at cost price, and we continue to provide lifetime technical support to ensure reliable equipment operation.
Cooperation Partners & Cases
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